90 Day Return Policy

Returns

At Aquarium Co-Op, our goal is to have satisfied customers. We make every effort to inform our customers about how our products work, and what is to be expected. We recognize that sometimes a product may not completely meet the expectations of a customer. We take pride in having a 90-day no-hassle return policy. If you have purchased an item and are not satisfied, we will take it back.

To start a return, email our customer service team at shipping@aquariumcoop.mom. Please note that the shipping cost of returning an item is not covered by Aquarium Co-Op.

Items being returned may be sent to:

Aquarium Co-Op
Shipping Team
800 Enterprise Dr
Lexington, KY 40510

 

DOA Policy

We guarantee our live plants will arrive alive. If live plants ordered from us do not arrive in good condition, you can email us photos of the damaged or DOA plants, outside of their packaging and clearly showing the condition, to shipping@aquariumcoop.mom and we will issue a refund or gift card for the purchase price. 

 

Non-Returnable Goods

Live products are non-returnable, but still covered under our warranty and DOA policies. If you have issues with live products purchased from Aquarium Co-Op, please reach out to us at shipping@aquariumcoop.mom so we can take care of you. 
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Aquarium Co-Op
John K. (The Villages, FL, US)

Website is easy to use. Free shipping is great. Products always arrive a day early!

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Aquarium Co-Op
John H. (Prairie Grove, AR, US)

Seriously an amazing store. I wish I lived closer. Cory and his team are highly knowledgeable and willing and always ready to answer questions or give stellar advice!

Honestly you shouldn’t shop anywhere else!!

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Aquarium Co-Op
John H. (Prairie Grove, AR, US)

Amazing people and high quality well, everything! You can’t go wrong with Aquarium co-op!!

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Aquarium Co-Op
John H. (Prairie Grove, AR, US)

You can never go wrong ordering plants from Aquarium co-op!

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Aquarium Co-Op
John H. (Prairie Grove, AR, US)

You can never go wrong ordering plants from Aquarium co-op!

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Aquarium Co-Op
John H. (Prairie Grove, AR, US)

You can never go wrong ordering plants from Aquarium co-op!

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Anonymous (Miami, FL, US)

My go to store for plants

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Aquarium Co-Op
Narciso Y. (Sacramento, CA, US)

I loved the customer support, fast and reliable response. Also the products affordble and sheeeesh

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Aquarium Co-Op
Duane B. (Miami, FL, US)

Fast great web presence.

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Aquarium Co-Op
Michael D. (Newport, NH, US)

Great place ships.Plants well packaged and fast.

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John H. (Prairie Grove, AR, US)

Aquarium co-op is the go to store for plants, plant care, and well everything they sell is stellar! I highly recommend Aquarium co-op for just about anything!

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J.H. (Houston, TX, US)

Fast response, good communication, and responsive.

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Albert H. (Conneaut Lake, PA, US)

Never fails! Plants always arrive healthy and fish love the Magic Nuggets

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Bennie m.R.j. (Maple Grove, MN, US)

I love this store every thing is high quality you don't have to worry if it's a good product or not. I've ordered a couple of the 3D printed thing and there very nice no layer lines it's got a great feel and function. The packing and ship times are amazing every thing comes nicely packed. Definitely will recommend to everyone!

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Mike O. (Williamstown, NJ, US)

Always a great experience with A. Coop.

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Anonymous (Lynnwood, WA, US)

LOVE ACO

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Benjamin D. (Portland, OR, US)

All the products are very good quality and usually arrive in a couple days.

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Aquarium Co-Op
JAVIER O. (Seattle, WA, US)

Like normal, fast processing, fast shipping, great products.

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Scott G. (Denham Springs, LA, US)

fast shipping, great item, as described

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Aquarium Co-Op
Scott G. (Denham Springs, LA, US)

fast shipping, great item, as described

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Aquarium Co-Op
Scott G. (Denham Springs, LA, US)

fast shipping, great item, as described

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Aquarium Co-Op
Scott G. (Denham Springs, LA, US)

fast shipping, great item, as described

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Aquarium Co-Op
Scott G. (Denham Springs, LA, US)

fast shipping, great item, as described

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Aquarium Co-Op
Scott G. (Denham Springs, LA, US)

fast shipping, great item, as described

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Aquarium Co-Op
Scott G. (Denham Springs, LA, US)

fast shipping, great item, as described

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Anonymous (Van Nuys, CA, US)

Love buying stuff from here

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james c. (Spokane, WA, US)

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Aquarium Co-Op
Scott G. (Denham Springs, LA, US)

fast shipping, great item, as described

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Aquarium Co-Op
Scott G. (Denham Springs, LA, US)

easy shopping, great products, very reasonable prices, very happy with all purchases

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Alana S. (Margate, FL, US)

Great products, fast shipping!

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Aquarium Co-Op
Sharon (North Richland Hills, TX, US)

Easy to find what’s needed, good quality products, fast shipping, and reasonable prices. What more could you want?

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Aquarium Co-Op
Caroline E. (Charleston, SC, US)

great store with a good selection and reliable shipping.

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Aquarium Co-Op
KATHY A. (Kingsport, TN, US)

Coop has a wide variety of products and plants to choose from. I live in North-east Tennessee and retailers are few and far between.