Privacy Policy

PRIVACY STATEMENT
Last updated: May 23rd, 2018
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Aquarium Co-Op Privacy Policy

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This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from aquariumcoop.mom (the “Site”).

PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

The following tracking services are used:
Google Analytics
https://policies.google.com/privacy
Facebook Pixel
https://www.facebook.com/policies/cookies/
Shopify Analytics
https://www.shopify.com/legal/cookies


Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers and digital currency), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

We use the Device information to deliver remarketing advertisements on:
- Google.com and their Third Party networks.
- Facebook.com and their Third Party networks.

SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

We may use your information in connection with promotions, such as sweepstakes/giveaways sponsored by Aquarium Co-Op to announce the names of winning entrants in accordance with the rules applicable to the promotion. To the extent that the terms and conditions of the rules concerning the treatment of your personal information conflict with this Privacy Policy, the terms and conditions of the rules shall control.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

You must be of legal age according to your local laws to use our website. Should you be underage, you will need parental or guardian consent to browse our site.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at team@aquariumcoop.mom or by mail using the details provided below:

Aquarium Co-Op
[Re: Privacy Compliance Officer]
9661 Firdale Ave Edmonds Washington US 98020

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James I. (Boston, MA, US)

Always a pleasure shopping with Aquarium Co-op
Great products and fast shipping!

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Henry (South Bend, IN, US)

Love ACO

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Kevin S. (North Hollywood, CA, US)

Products were great and you guys took care of me really quickly. I will always purchase here for things I need.

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Galen (Hartford, CT, US)

Perfect experience. I got everything I ordered so fast.

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Frank E. (Dover, NJ, US)

A no-brainer for any fishkeeper.

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Joe R. (Tacoma, WA, US)

I really like the expanded space, shopping was a pleasure. Everyone was helpful and there was adequate staff. I liked it.

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Elliott K. (Parkville, MD, US)

I love how you offer so many wonderful products and at a reasonable price. Everything I ordered is as expected. Except one thing, I did get snails on a plant. I ordered three different Anubias plants and at least one had snail eggs becuase now every few days I am pulling a snail or two out of my community 30 gallon tank lol! Not the best thing but oh well. Other than that I am very happy. I already have PLENTY of snails though becuase of my pond having loads of Ramshorn snails. We aquired those from plants at Poor Boys. Now we have so many but it's not a bad thing they keep the walls and things cleaner. As long as we keep the population from getting out of control. I do not want them in my tank though and have to pull them out when I find them so they don't mate in there and lay eggs which they can do at a surprisingly young age!

My air pump from here is wonderfull! It's the dual outlet battery backup version which is amazing. Great air flow and adjustable, it's nice.

The plants seem healthy and are doing great! I wish you sold more heaters and Inkbird thermometer shut offs. A must have if you use a heater, to be on the safe side and not sorry.

I would recommend Aquarium Co-Op to averyone!

Thank you!

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David S. (Fairfield, IA, US)

The CO - OP is always great . So many things you need and shipping is always quick . Everything well packaged.

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Qixxor (Erie, PA, US)

Simply the best. Better than all the rest...

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Qixxor (Erie, PA, US)

Best group, ever!

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Angela H. (Las Vegas, NV, US)

I really like Aquarium co-op generally, but will not be buying plants from them anymore. I purchased a batch of 9 plants including this Lindernia Rotundifolia 'Watermelon' plant that was advertised.

Ordered over the weekend, shipped the Monday and did not arrive until the next Monday. To be fair to Aquarium Co-op, the plants were packed very well, but almost all the plants were melted. Only the java ferns were alright.

I sent pictures and was told that the rest of the plants would be alright and to put the bulb in the tank. I didn't buy a bald bulb. I was issued a partial refund. about half.

Now a week later, all the watermelon plants are all melted and dead in my tanks, the Red Dwarf Aquarium Lily Bulb is still dead/bald. Only 3 plants of the 9 I ordered are alive. All 5 of the Lindernia Rotundifolia 'Watermelon' are dead.

Aqaurium Co-op needs to rethink shipping with Amazon. It doesn't take Amazon 1 week to deliver any of their items.

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Dave c. (Cleveland, OH, US)

Aquarium Co op as usual came through again. Been a loyal customer for years. My nephew is setting up his first tank. I introduced him to aquarium Co op.
Highly recommend shopping here .

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Aaradia (San Diego, CA, US)

This is my go to place for aquarium shopping. I only go to other stores for supplies they don't sell. I know from watching all the videos and live streams how much research and care goes into their products. A true rarity in this day and age.
And if there is an issue, their customer service is top notch. They will take care of you.

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Nathan S. (Pittsburgh, PA, US)

After placing a decent number of orders and following the youtube channel, i can tell that all of the products are genuine and they truly care about the products they sell and the customers that they sell to. They take feedback seriously and have great customer service.

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Joshua C. (Tracy, CA, US)

I have ordered from the COOP multiple times in the past when the warehouse was back in the northwest. Since moving warehouse shipping seems quite a bit slower taking normally 1 week+. I have ordered plants from them and they didn't arrive in a good shape. There was no insulation when the temp was hot outside. Don't know if it was an oversight or how they ship plants now. I will most likely only order plants when the temperature is mild moving forward.

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Don G. (Oklahoma City, OK, US)

Love ordering from the co-op great products at a great value rarely does anything go wrong but I know if it does customer service will cover it

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Anonymous (Glenview, IL, US)

Amazing products

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Stuart C. (Weatherford, TX, US)

Always quick and efficient and well packaged.

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Kyle S. (New York, NY, US)

Orders arrive on time and without issue.

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Timothy (Miami, FL, US)

Easy install, works great

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Jeremy K. (Indianapolis, IN, US)

Excellent customer service stands by everything they
sell

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Christian P. (Columbus, OH, US)

I'm a very frequent shopper here on the Aquarium Co-op online store. Their plant selection keeps me coming back every month. Let alone the fertilizer, the fish food, and supplies! I've been supporting them for years now and don't plan on changing that!

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Mindy (Hilton, NY, US)

Trusted and recommended!

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JOYCE D. (Virginia Beach, VA, US)

I love Aquarium Co-op products!!

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Mindy (Hilton, NY, US)

I placed an order Friday late morning and it arrived Sunday afternoon! That was their free shipping option. I wasn't expecting to receive the order until Tuesday maybe Wednesday. Not with the Co-Op! Box was perfect as always.

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William D. (Denver, CO, US)

All-in-al, my experience has been excellent. The co-op is one of the best online aquatic stores. Good descriptions aid in product selection. Easy to navigate website design with great images. Highly recommended.

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Torrey B. (Brussels, BRU, BE)

This year my American Val I bought 3 years ago from ACO bloomed🥳

My ACO sponge filters are still going strong.

It's wonderful to be able to support a business that is locally owned, takes care of it's employees as well as they take care of their customers, and invests in the community. Cory's Livestreams are a Master Class in how to build a healthier business, practice sustainability, and not abandon your ethics in the pursuit of profit.

As someone who is lower income and disabled, it is very helpful to have the free shipping option as long as I wait to order until my order is large enough to trigger the free shipping.

Shipping time from the KY warehouse has continued to be as ideal as shipping several years ago from WA, and the tracking information is incredibly helpful! Only one issue with any products since 2021, and Candi (customer service) got it fixed ASAP.

Are the prices a little higher than other competitors?

Sometimes.

However, the quality has consistently been infinitely better and worth the slightly higher prices. Discounts for supporting the YouTube channel offset the cost of being a member, even when I only order quarterly.

Keep up the great work!

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Brent Q. (Albuquerque, NM, US)

Shopping with the ACO is always a pleasure. My order is often packed the same day and is shipped very quickly.

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Anonymous (Rome, NY, US)

I’ve been very satisfied with my online orders. They’ve come on time, had the correct items, and everything has been great so far. I plan to continue using Aquarium Co-op for my aquarium supplies!